We understand that your financial data is very precious to you. That's why our top priority is to keep our users' data secure and safe. This policy explains what personal information do we collect and store, and how we protect your personal information by ensuring your confidentiality, security and privacy.
1. We limit collection and usage of your personal information
The main principle we adhere to is restricting the collection and usage of your personal information. Our philosophy is the less people know about you, the more secure you are. If you are using CoinsBot only as a client without server synchronization, we can't associate you with any person, and we don't gather users' names, addresses or social network details. In short, we don't have any information that could identify you as an individual. And we don't have any access to your in-app data before you're creating server profile. However, when using server synchronization, you do need to associate your data with a specific e-mail address. We can't avoid this since we need to provide you with the ability to restore passwords should you forget them. We will never make your email address available to third parties not bound by this policy. But all the same, please bear in mind your preferred level of confidentiality when using server synchronization.
While using CoinsBot you are providing following personal information: names and balance of your wallets and accounts, names and budgets of your income sources, expense categories and goals, operations containing sum, accounts, income source or expense category, date, tags and notes.
When you contact customer support you may choose to submit personal information regarding a problem you are experiencing with a service. This information is processed and stored by external provider (Zendesk).
2. You are the one in control of your personal security
Since an e-mail address is the only link between the abstract set of data and your personality, we highly recommend you use an e-mail address that is NOT associated with your social networks accounts or your name and surname. If you decide to use your primary e-mail address, please maintain confidentiality of this e-mail address, your password and the fact that it is associated with CoinsBot account. We recommend you to delete the welcome e-mail we sent to you after reading, and under no circumstances should you provide your credentials to any third-party. If you suspect your credentials have been obtained illegally, please immediately change your password inside the application. We can't be held responsible if someone else accesses your server profile through registration credentials obtained from you.
You may choose not to provide your e-mail address and still use all the features CoinsBot provides including premium features but excluding syncronization with server and between different devices (since e-mail is a unique identificator for this syncronization).
3. How do we use your personal information
We only use all your pesronal information internally for the following purposes:
- to provide basic service of analizing your personal finances
- to deliver you news, updates, provide alerts, administrative notices and other types of notifications
- to analyze statistics and conduct research for product development, service improvement and feature testing
-to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
- to provide customer support
4. We ensure security and provide encryption
We use all reasonable electronic and physical safety procedures to protect your information. We store your password in encrypted form so your password can't be recovered in any other way apart from the standard procedure of restoring it via your e-mail address.
5. You can delete your personal data (GDPR complience right to be forgotten)
You have the right at any time to delete his account and / or refuse to use CoinsBot. In order to do that you should address CoinsBot customer support via e-mail [email protected]. You should write this e-mail from the same e-mail address that registrered to Account you want to delete. We might ask you to provide additional information to validate your identity. After that we will completely erase all your personal data.
5. You can extract your personal data (GDPR complience right to access to information and data export)
You have the right at any time to export your data from CoinsBot. You can do that in CoinsBot app in Settings->Export section or request it from customer support via e-mail [email protected]. You should write this e-mail from the same e-mail address that registrered to Account you want to delete. We might ask you to provide additional information to validate your identity. You will receive export file in CSV format to your email.
8. We are here for you if you need us
Please e-mail [email protected] if you have any questions related to information security and personal data processing